International Doctor

Your International Family Doctor in Madrid

    Privacy Policy

    Dr. De Boer is deeply committed to complying with Spanish and European data protection regulations and guarantees full compliance with the obligations set forth, as well as the implementation of the security measures outlined in the General Data Protection Regulation (GDPR) (EU) 2016/679 of April 27, and in Organic Law 3/2018, of December 5, on Personal Data Protection and the guarantee of digital rights (LOPD and GDD, hereafter LOPD).In accordance with these regulations, we inform you that the use of our website may require you to provide certain personal data through contact forms or by sending emails, and these will be processed by Dr. De Boer, the Data Controller, whose details are:

    • Company Name: Johanna Alida de Boer
    • NIF: Y3580823J
    • Registered Address: Avda. Francisco Pi y Margall 27, 3b, Madrid, Spain
    • Phone: 603 932 472
    • Email: info@internationaldoctor.eu

    Collection and Processing of Personal Data

    A personal data is any information related to a person: name, email, address, phone, NIF/NIE, etc. Additionally, when a user visits our website, certain information is automatically stored for technical reasons, such as the IP address assigned by their internet service provider.

    Dr. De Boer, as the Data Controller, is required to inform website users about the collection of personal data that may occur, whether via email or through the completion of forms on the website.

    Only the necessary data will be collected to provide the requested service or respond adequately to the user’s request for information. The data collected are identification data and correspond to a reasonable minimum necessary to carry out the activity. Specifically, no special categories of personal data will be collected at any time. Under no circumstances will the data be used for purposes other than those for which they were collected.

    Contact Forms/Email

    • Purpose: To respond to your request for information made through our contact forms.
    • Legitimacy: The legal basis for this processing is the consent of the user, which may be withdrawn at any time.
    • Data Transfer: Personal data will be processed through servers managed by Siteground, which will act as the Data Processor.

    Minors

    Only individuals over the age of 14 may provide personal data on this website. According to the LOPD and GDD, in the case of minors under 14, the consent of their parents or guardians will be mandatory for us to process their personal data.

    Furthermore, only individuals over 18 can contract our services. In the case of minors under 18, the consent of their parents or legal guardians will be required to provide the offered services, unless the minor is emancipated.

    Security Measures

    We inform the users of the Dr. De Boer website that we have adopted the necessary technical and organizational security measures to prevent data loss, misuse, alteration, unauthorized access, and theft, ensuring the confidentiality, integrity, and quality of the information, as set out in current data protection legislation. Personal data collected through the forms will be processed solely by Dr. De Boer staff or the designated Data Processors.

    The Dr. De Boer website also uses SSL encryption, which enables users to securely send their personal data through the contact or registration forms on the site.

    Accuracy of Data

    The user declares that all the data provided by them is accurate and correct and agrees to keep it updated. The user will be responsible for the accuracy of their data and will be the only one liable for any conflicts or disputes that may arise from false data. It is important that, in order to keep personal data up to date, the user informs Dr. De Boer whenever there is any modification.

    Data Transfer

    Dr. De Boer will not transfer or disclose your data to any third party, except when legally required or when strictly necessary for providing a service. Specifically, the data may be transferred to:

    • Technology or IT service providers
    • Payment service providers
    • Courier and shipping companies
    • Third parties or intermediaries, as service providers, operating on our behalf (management, advisory services, etc.).

    Data transfers will be made with the strictest confidentiality, using necessary measures such as signing confidentiality agreements or adhering to privacy policies established on their respective websites. The user may refuse to allow the transfer of their data to Data Processors through a written request via any of the aforementioned means.

    Additionally, where necessary, customer data may be transferred to certain authorities to comply with a legal obligation: Spanish Tax Agency, Labor Inspectorate, etc.

    Data Retention

    Personal data collected from users via contact forms or email will be processed for the time strictly necessary to fulfill the information request or until consent is withdrawn.

    Customer personal data will be processed until the contractual relationship ends. The retention period for personal data will be the minimum necessary, and it may be kept for:

    • 4 years: Law on Infringements and Penalties in the Social Order (affiliation, registration, contribution, salary payments…)
    • 5 years: Article 1964 Civil Code (personal actions without a specific time limit)
    • 6 years: Article 30 Commercial Code (accounting books, invoices…)
    • 10 years: Article 25 Money Laundering and Terrorism Financing Prevention Law
    • No time limit: Aggregated and anonymized data.

    Social Media

    Dr. De Boer has profiles on some of the main social networks (Facebook, Instagram, LinkedIn, Google+), and is recognized as the Data Controller for the data of its followers, fans, subscribers, commentators, and other users (hereinafter, followers) published by Dr. De Boer.

    The purpose of processing data by Dr. De Boer, when not prohibited by law, will be to inform followers of their activities and offers through any available means on the social network, as well as providing personalized customer service. The legal basis for this processing will be the user’s consent, which can be withdrawn at any time.

    Dr. De Boer will never extract data from social networks unless specific and express consent is obtained from the user (e.g., for running a contest).

    User Rights

    The LOPD and GDPR grant individuals the right to exercise certain rights related to the processing of their personal data. To do so, the user must send an email to info@internationaldoctor.eu, or a written communication to the address listed in our Legal Notice, providing documentation proving their identity (ID or passport). The communication must include the following information: the user’s full name, the purpose of the request, address, and identifying details.

    The user may exercise the following rights:

    • Right of Access: The right to obtain information on whether their personal data is being processed, the purpose of the processing, the origin of the data, and the communications made or planned.
    • Right to Rectification: The right to correct inaccurate or incorrect personal data.
    • Right to Erasure: The right to delete data deemed inadequate or excessive.
    • Right to Restriction of Processing: In such cases, the data will only be kept by Dr. De Boer to exercise or defend claims.
    • Right to Object: The right to stop the processing of personal data, unless legitimate reasons or the exercise or defense of claims requires further processing.
    • Right to Data Portability: The right to have personal data transferred to another company, with Dr. De Boer facilitating the exportable data format.

    If consent has been granted for a specific purpose, the user has the right to withdraw it at any time, without affecting the legality of the processing based on prior consent.

    We commit to fulfilling these rights within the legal maximum timeframe (1 month).

    If a user believes that there is an issue with the way Dr. De Boer is handling their data, they can file a complaint with the Data Security Officer or the relevant data protection authority, with the Spanish Data Protection Agency being the designated authority in Spain.

    Spanish Agency for the Protection of Data
    Email: info@agpd.es
    Phone: 912663517
    Website: https://www.agpd.es
    Address: C/. Jorge Juan, 6. 28001, Madrid (Madrid), Spain

    Confidentiality

    The information provided by the user will always be considered confidential and will not be used for any purposes other than those described here. Dr. De Boer is committed to not disclosing or revealing information about the user’s requests, the reasons for the advice sought, or the duration of the relationship with them.

    ACCEPTANCE AND CHANGES TO THE PRIVACY POLICY

    It is necessary that you have read and agree with the data protection conditions contained in this Privacy Policy and consent to the processing of your personal data so that we, as the Data Controllers, can proceed with the processing in the manner, within the timeframes, and for the purposes indicated.

    We reserve the right to modify this Privacy Policy in the event of a change in criteria, or a legislative, jurisprudential, or doctrinal change by the Spanish Agency for the Protection of Data.

    Changes or updates made to this Privacy Policy that affect purposes, retention periods, data transfers to third parties, international data transfers, or any rights as a user of the Website, will be explicitly communicated to the user.

    The latest version of the Privacy Notice is always available on our website.